01Overview
Digital top-ups and gift card codes are delivered through order chat after payment is confirmed at Shopify Checkout.
02Eligible refunds
- Order not delivered within the stated delivery window
- Duplicate charge confirmed by our team
03Non-refundable
- Codes already revealed or redeemed
- Completed top-ups delivered to the ID provided at checkout
Refunds are issued to the original payment method when possible.
04Wrong player ID or region
Contact us in your order chat immediately, before delivery. After delivery to the ID you provided, we may not be able to reverse the top-up.
05How to request a refund
Message us with your order number via order chat or the help center contact form.
06Contact
Questions? Open live chat or email support@nextopups.com.